Refund and Returns Policy

1. General Policy

At rolviro we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the product.

2.2 Condition of Items

To be eligible for a return, items must be:

• Unused, unworn, and in their original condition.
• Returned in the original packaging, including any tags, labels, and accessories.
• Accompanied by a copy of the original receipt or order confirmation.

2.3 Non‑returnable Items

The following products cannot be returned or refunded:

• Personalized or custom‑made items.
• Final‑sale merchandise marked as such at the time of purchase.
• Products that have been damaged, altered, or used beyond normal inspection.

3. Return Process

3.1 Initiating a Return

To start a return, please contact our Customer Support team at [email protected] or call +1 (405) 420-1442. Provide the following information:

• Order number.
• Reason for return.
• Preferred resolution (refund or exchange).

3.2 Shipping the Return

Once your request is approved, we will issue a Return Merchandise Authorization (RMA) number. Pack the items securely, include the RMA number inside the package, and ship them to the address below:

2958 South Chestnut Avenue, Oklahoma City, Oklahoma 73173, United States

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong or defective item).

4. Refunds

4.1 Processing Time

Refunds are processed within 7 business days after we receive and inspect the returned items. The refund will be issued to the original payment method.

4.2 Partial Refunds

If the returned item is not in its original condition, or if the return shipping cost is the customer’s responsibility, a partial refund may be applied.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact Customer Support. Exchanges are subject to product availability and will follow the same return shipping responsibilities outlined above.

6. User Responsibilities

• Provide accurate contact and order information.
• Ensure returned items are securely packaged to prevent damage during transit.
• Comply with the 30‑day return window and condition requirements.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1 (405) 420-1442
• Mailing Address: 2958 South Chestnut Avenue, Oklahoma City, Oklahoma 73173, United States